Talk to Maxicom Global Canada.
We answer fast. The standard expectation: written quote within 2 hours of receiving an asset list during business hours. WhatsApp messages are typically answered within 30 minutes. If you need an urgent decommission for a regulatory deadline, call.
Three ways to start a conversation.
Most engagements start with a phone call or WhatsApp. For RFPs, the formal route is via email with the subject line 'RFP: [your company] — IT retirement'. We respond to RFPs within 1 business day.
- Phone · +1 437-996-2283 — Mon-Fri 8:30-18:00 SGT, on-call after hours for live decommissions.
- WhatsApp · +1 437-996-2283 — typically answered within 30 minutes during business hours.
- Email · purchase@maxicom.ca — RFPs and detailed asset lists. 1-business-day formal response.
- Office · — by appointment.
- Quote form · /quote/ — fastest route for a buyback or service quote.
To get the fastest quote, include:
- ♦ Asset list with serial numbers, makes, models, configurations (CSV or spreadsheet).
- ♦ Pickup location(s) and any access constraints.
- ♦ Target uplift date.
- ♦ Data classification of any storage media (high-sensitivity → minimum Purge per NIST 800-88).
- ♦ Whether destruction is on-site or in-facility preferred.
- ♦ Any specific evidence-pack requirements (PIPEDA / TRM / internal-audit format).
How to reach us and how the response cadence actually works.
The central contact is +1 437-996-2283 (phone + WhatsApp; same number for both). Email purchase@maxicom.ca.
Standard operating window is Monday–Friday, 08:30–18:00 SGT. Within that window, the typical response patterns: WhatsApp and SMS within 30 minutes; phone calls answered or returned within 60 minutes; email replied within 2 hours for routine queries and 4 hours for technical or compliance questions; RFP responses within 1 business day.
Outside business hours we run an on-call rota for live decommissions and regulatory-deadline urgencies. Reach the on-call line by phoning the main number or WhatsApp-ing the words ‘urgent decommission’ — both route to the on-call team. Expected response within 90 minutes 24/7.
For larger engagements, the project manager's direct line and email are shared during onboarding. PMs are available on the same on-call basis as the central line for the duration of the project.
Visual reference.
Contacting Maxicom Canada — frequently asked
Who's the Canada account manager?
Engagements run today through the central email (purchase@maxicom.ca) and central phone line (+1 437-996-2283). A dedicated SG account manager will be named on this page once that hire is in place.